FAQ

If you can't find the answer below, please get in touch with us.

ARE YOUR SHOES PUNCTURE PROOF OR PUNCTURE RESISTANT?

All our minimalist shoes are puncture resistant.

Vivobarefoot shoes have a patented puncture resistant layer that has up to 5x the puncture resistance of other minimal shoe brands out there. Sadly, it is not possible to make them puncture proof and maintain the barefoot flexibility and feeling.

WHERE DOES VIVOBAREFOOT LEATHER COME FROM?

The majority of  Vivobarefoot Leathers are now sourced from Pittards PLC and come from free roaming cows in Africa.

Other manufacturers have their respective principles regarding the sourcing of leather or leather based textiles.

VIVO’S APPEAR TO HAVE LESS COMPONENTS THAN REGULAR SHOES, SO WHY ARE THEY EXPENSIVE?

FLEXIBLE SHOES – At VIVOBAREOOT we are committed to giving you as little shoe as possible while providing your feet with all the grip and protection you would expect from a pair of VIVOBAREFOOT shoes. Making soft, thin, flexible shoes that last longer and still allow for natural foot function, is our unique challenge.

LESS IS MORE – With less materials, thinner soles and complete flexibility; a huge amount of stress is put on the shoes during wear. This means we have to use the best materials and most considered shoe making process we can lay our hands on.

WE PAY MORE FOR LESS – In our China factories, it is common for shoe productions lines to make up to 3500 pairs per day. Our soft, thin, flexible shoes are a lot harder to make which limits us to below 1000 pair per day due to the level of shoe making and craftsmanship in each and every pair. We are a small company, with small orders and difficult to make shoes with industry defining quality standards.

CAN I BUY ADDITIONAL SHOE LACES/INSOLES FOR MY VIVO’S?

Each shoe will specify on its product page if it comes with our performance insoleeveryday cork insole or our Thermal insole

Unfortunately, as we produce many different types of shoes, we are unable to stock additional laces for the products. If you receive your shoes with a faulty lace, we will of course replace the pair, but we are unable just to send spare/replacement laces on request. Although our laces are selected to perform and look damn good – any laces will work and a little customised lace selection will set your feet apart from the rest of the other barefootters!

WHERE DOES VIVOBAREFOOT PRODUCES THEIR SHOES?

Currently, Vivobarefoot produces their shoes all over the world, from China and Cambodia, to Ethiopia and Portugal. Vivobarefoot only works with factories who they believe can offer us the best possible construction, but who also follow their company code of conduct on human rights.

DO YOU OFFER A REPAIR SERVICE?

Yes! But not for all shoes.

Contact us to evaluate whether the shoes are repairable or replaceable. The standard 24-month guarantee for manufacturer defects apply. Note that this does not cover normal wear and tear due to use.

VIVOBAREFOOT HAND CUT

To arrange a repair*:

  1. Visit the VIVOBAREFOOT Experience Store in London’s Covent Garden with your shoes and original receipt.  The store will take payment and send your shoes away for repair.
  2. Send your shoes to the LONDON store and they will take care of everything else. Please call 44 (0) 20 7379 5959 to arrange a repair and make payment.

*Please note, unless faulty, this is a chargeable service

WHAT’S SPECIAL ABOUT THE VIVOBAREFOOT SOLES?

Did you know that up to 70% of the information your brain needs for skilful movement comes from the 200,000 nerves on the soles of your feet? By maximising sensory feedback as your foot touches the ground, you can exploit the abundance of information available to the brain to help you stand, walk and move with optimal skill.

Every shoe we make has a patented, ultra-thin, puncture resistant sole which gives you maximum sensory feedback with protection.

WHY DO YOU HAVE DIFFERENT SOLES?

Environment specific grip is necessary for the footwear to function optimally.

DO VIVOBAREFOOT OFFER A GUARANTEE ON PRODUCTS?

Things can go wrong. We offer all our customers a 6-month sustainable guarantee on all shoes purchased from us. If you have experienced unusual ‘wear and tear’, a fault on your shoe, or it has not held up as it should, please let us know. If you have purchased directly from us within the last 6 months, just show us your proof of purchase, and we would be happy to get a replacement pair out to you.

Due to the popularity of styles, it is not always possible to replace your style with the same piece. However, we will do our best to ensure you have a new style which will be fit for purpose.

In the interest of ensuring the same fault does not occur to anyone else, we will usually ask you to send photos of the style, and in some cases to send them back to us. That way, we can work on further testing to prevent anything happening again in the future.

HOW DO I CLEAN/CARE FOR MY VIVO’S?

We recommend using natural products where possible for cleaning and weather protection. Construction methods and materials vary across styles and we would recommend using soapy cold water rather than a washing machine for our performance shoes.

SHOULD I WEAR SOCKS OR INSOLES WITH MY BAREFOOT SHOES?

You may or may not need to. It comes down to personal preferences.

If you don’t like wearing socks, we recommend using insoles specific to the shoes (if compatible), air the shoes in a well ventilated area, and for synthetic shoes, wash them in mild soap and water regularly.

Remember that your feet shed skin inside your shoes or socks. If the skin is kept inside the shoes, it is food for bacteria that can reside in the shoes. Socks are a convenient way to collect the dead skin and keep shoes clean and odor free longer.

Another way to combat odor is to use baking soda. Put enough to cover the inside overnight. Then shake them off in the morning to use them.

WHAT IS THE SIGNIFICANCE OF YOUR BIG TOE?

Natural movement starts with the feet.

The big toe is our body’s natural anchor and pivot. Healthy toes are vital for healthy feet, which are vital for healthy, natural movement. A study, carried out by Scientists in Taiwan, (Chou et al 2008) suggests that even the smallest of restrictions on our big toe can have an impact on our balance and fine motor skills.  

Exercising your feet everyday for 10mins with some Toe Yoga will greatly help strengthen your feet. The Vivobarefoot website has some nice Toe-yoga exercises to follow.

WHY IS WALKING IS SO IMPORTANT?

If you are new to wearing minimalist shoes we’d recommend walking before you run and transitioning gradually. It might feel unusual at first, but it’ll be worth it in the long run.

Like any training programme, it takes time to adjust to barefoot movement. You may have sore calves and feet to begin with but this is just the feeling of waking muscles up that may not have had a proper workout in years.

We’d recommend starting slowly; being barefoot where possible and wearing minimalist shoes for short periods of walking. Do active foot exercises. In time you should get stronger feet, increased ankle mobility, improved posture and better balance and a new found sense of connection with the ground.

I HAVE A MEDICAL HISTORY OF INJURY, CAN I STILL TRANSITION?

If you have a medical history of injury and pain you may have more difficulty transitioning.

You have probably been wearing conventional shoes and or corrective footwear or orthotics for quite some time. If this is the case, the function and anatomy of the foot is likely to be compromised and therefore we recommend that your transition to ‘barefoot’ should be supervised by a medical professional.

We strongly suggest you start by using our shoes for everything except long walks and running. We have shoes for everyday wearing to help.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We take the following types of card:

  • Bancontact
  • MasterCard
  • Visa
  • Bank Transfer

WHEN SHOULD I RECEIVE MY CONFIRMATION AND DESPATCH EMAILS RELATING TO MY ORDER?

All successful orders will receive email confirmations immediately. Your order and may take up to 24 hours to reach your inbox.

We aim to pick and pack our orders within 1 working day though this may take a little longer during busy periods. You will receive a despatch confirmation within 48 hours of placing your online order. Please note that timing does not include store closing days.

Should you not receive your email within this time frame we advise you to check your Spam or Junk folder as it may have been directed there by mistake. If you still cannot find it then please contact us.

I HAVEN'T RECEIVED MY ORDER, WHAT SHOULD I DO?

Don’t Panic! Contact us and we will help trace them.

CAN I HAVE A DIFFERENT DELIVERY ADDRESS TO MY BILLING ADDRESS?

Yes, there is an option in the checkout to add a different delivery address.

WHAT HAPPENS IF I NEED TO CANCEL MY ORDER?

Contact us as soon as possible. Please read our terms and conditions to know how this is applied.

CAN I PLACE AN ORDER OVER THE PHONE?

You may order by calling us. Then all details and confirmation will be done through email.

DO YOU OFFER FREE RETURNS?

Yes!

When you receive your order, you will find a returns form and label enclosed with your order confirmation. Simply follow the instructions on the form, and send the item(s) back to us.

CAN I RETURN MY SHOES FOR AN EXCHANGE OR REFUND?

If your order is not right for you, then yes you can return it back to us. We will accept returns for any unused / unworn items with all the original tags and packaging, within 30days of purchase.

In line with the Consumer Rights Act, our customers also have the right to return goods which are faulty within the first 30 days of purchase for a full refund or replacement.

Unless faulty, we will not accept shoes back which have been worn outside, or marked. Should you want to trial your shoes, please do so inside so that if they are not right, someone else can enjoy them!

If you require an exchange on an item, please contact us.

WHY DO YOUR SIZES VARY ACROSS STYLES?

As with most companies, you may find that your size varies depending on which style of shoe you choose. The main reason for this tends to be down to the materials used, and the actual construction.

Insoles! If you take the insoles out, you find they will play a large part in terms of the room your foot has. If you shoe feels a little tight, remove the insole and you will likely have the right size for your foot.

I USUALLY MOVE UP A SIZE IN MY RUNNING SHOES, SHOULD I DO THE SAME WITH VIVOBAREFOOT?

Yes, we would suggest you use the same principle with our shoes.

When running, your feet will expand more than normal. There should be some space in the shoe for your feet to fill.

Every foot is different so the space will vary a little for each person.

Belgium

For all shipments within Belgium, shipment fee is free for orders >100 Eur. For items 100 Euros or less, there is a shipment fee of 7Euros. A return label will be provide in case needed. Exchanges will be charged 7Euros.

Rest of Europe

Outside of Belgium to other parts of Europe will be charged via a specific cost which will be provided upon check-out.

Worldwide

We can ship worldwide. However due to shipping costs and import duties, our experience is that it’s better to purchase from your nearest store.

In case your shoes need repair outside of the normal terms and conditions, you can bring it to our shop for an assessment. We will provide a quote and agree before any work will begin.

We recommend using these tables as a starting guideline. We always prefer fitting the shoes at the store the firstime. After that, we know how your feet behave and can easily choose the right size according to the model.

MENS

CM EU UK US
26.2 40 6 7
26.9 41 7 8
27.6 42 8 9
28.2 43 9 10
28.9 44 10 11
29.5 45 11 12
30.2 46 11.5 12.5
30.9 47 12 13
31.5 48 13 14
32.2 49 14 15

WOMENS

CM EU UK US
22.8 35 3 5.5
23.5 36 3.5 6
24.2 37 4 7
24.9 38 5 7.5
25.5 39 6 8
26.1 40 7 9
26.9 41 8 10
27.5 42 8.5 11
28.2 43 9 11.5

JUNIORS

CM EU UK USA
22.8 35 3 4
23.5 36 3.5 4.5
24.2 37 4.5 5.5
24.9 38 5 6
25.5 39 6 7

KIDS

CM EU UK USA
12.7 20 4 5
13.4 21 4.5 5.5
14.1 22 5 6
14.7 23 6 7
15.4 24 7 8
16 25 8 9
16.7 26 8.5 9.5
17.4 27 9 10
18.1 28 10 11
18.7 29 11 11.5
19.4 30 11.5 12
20.1 31 12 13
20.7 32 13 1
21.3 33 1 2
22 34 2 3
22.8 35 3 4